Peony Palace | Chinese

James Vu 2 months ago

I’ve always been an advocate for supporting local businesses, but unfortunately, this will not be one of them for me. I never got the chance to try the food because the experience started off on the wrong foot. There was a sign that clearly stated, “Please wait to be seated,” so I followed the instructions. However, instead of being greeted or acknowledged, I was met with looks from the staff that made it seem like I should have known to seat myself. To make matters worse, other guests who arrived after me were greeted and assisted right away. First impressions matter, and this was one of the worst welcomes I’ve experienced at a restaurant. Since this place came highly recommended, I expected a much higher level of customer service and hospitality. Based on this experience alone, I chose to leave without dining and will not be returning. I understand that restaurants can get busy, but acknowledging guests and making them feel welcome is a basic part of customer service. I hope the owner takes this feedback seriously and works to improve the guest experience for future customers.

Corey Hoggard 3 months ago

I’ve been to Peony Palace multiple times, including the day before this visit. On my previous visit, I ordered two to-go bowls from the Mongolian BBQ section—one bowl with protein and one bowl with vegetables—and there was no issue. In fact, an employee commented that I hadn’t taken very much food. When I returned the next day and tried to do the same thing, I was told I could only use one bowl because using two bowls would “mess up the burn” on the grill. I explained that I was getting my food to go and was not planning to come back for additional servings. I even offered to pay twice if necessary because I wasn’t trying to get around the all-you-can-eat policy. Instead of working with me or offering a reasonable solution, the employee argued with me. Rather than continue the disagreement, I left both bowls and walked out without ordering. Afterward, I called to express my disappointment as a regular customer. I explained that they were likely losing a customer over the situation. The response I received was, “That’s on you.” The most frustrating part was the inconsistency. What was perfectly acceptable the day before suddenly became a problem, and there was no effort to accom

Kristina Martin 5 months ago

Lunch was not to busy..I heard workers talking about how busy it was the night before tho.. I ordered the Mongolian bbq! it was good.. corn soup was good.my egg roll and won tonight chips was cold.. but good..fried rice I've had better.. i had never ordered the Mongolian bbq there..they didn't tell me when I could go make my bowl so I had to ask..they check on you regularly and are very friendly!!

Michael W. a year ago

When I looked for when to have my lunch on a Saturday, I found Peony Palace. They have AYCE Mongolian BBQ. I decided to have my lunch there. I received a very nice greeting when I walked into the restaurant and was seated right away. I like the classic dining room. The Mongolian BBQ buffet table and the chef are next to the dining tables. The layout is very convenient. The meats and vegetables are very fresh, and the sauces are yummy. The chief cooked my choices of food in front of me. It was delicious. I love good Mongolian BBQ and know Peony Palace has it now. I will be back!

Cristian 2 years ago

If you love good Chinese food, this place is it. It even has all you can eat ,Mongolian BBQ 😋 definitely will have to come try that next time. So after a long Saturday of walking at the flee market and doing yard work around the house getting ready to plant, we worked up an appetite since we haven't eaten all day. And we didn't want to cook even though my cooking was pretty awesome! we decided on Chinese food, and we've been meaning to try this place for some time now but never really got to until Saturday night. The restaurant was busy as could be for 6:30pm on Saturday night but we got seated quickly ordered the family meals for two it came with a lot of food for a good price. The food came out fast, and it was delicious. We couldn't finish it all. We were so full it came with soup, 3 different appetizers, fried rice house special chowmein, and two entries. Every single item was delicious. We had leftovers, and we took the rest of it home. I'm definitely coming back to try the Mongolian. Oh, I almost forgot the service was good it could have been great if we had got our water refilled, but it's OK.